Having a problem opening our PDF? Here are some solutions that can help!
We do have some articles to identify why the PDF won't open. The article identifies that this is a known issue and sometimes while downloading PDF files, Internet explorer may stop working.
Troubleshoot viewing PDF files highlights how certain conditions on your computer, such as security settings or browser cookies, can prevent you from viewing a PDF. The article is through Adobe support. Often, the fastest solution is to try to open the page using a different browser. Adobe support has many articles regarding different browser version and devices.
Also, please make sure you are using one of the following browsers:
Microsoft Internet Explorer (IE) 11+
Internet Explorer 11 (Preferred)
To get the latest version of Internet Explorer, please download it here from Microsoft
Latest version of Google Chrome
To get the latest version of Chrome, please download it here from Google.
Latest version of Safari
To get the latest version of Safari, please download it here from the Apple website.
Latest version of Mozilla Firefox
To get the latest version of Firefox, please download it here from Mozilla.