We know it's hard to see changes in your favorite store but please know that the addition of self-check lanes will not affect your shopping experience. We will still have the same number of manned lanes open but now we can have an additional 5 lanes staffed by one person for our guests that prefer to check out their own.
We've been adding self-checkouts to our existing stores and monitoring the situation very closely. We've been pleasantly surprised that it actually increases satisfaction for those who enjoy interacting with our people because it allows shoppers who don't like the checkout experience to have their own private lane!
In addition to the self-check lanes, we also added all new equipment on the front end so it's almost like shopping in a brand new store. We hope you give this new layout a chance as we do appreciate your business over the years.