We know it's hard to see changes in your favorite store, but please know that the addition of self-check lanes will not affect your shopping experience. We will still have the same number of manned lanes open, but now we can have an additional five lanes staffed by one person for our guests that prefer to check out their own.
We've been adding self-checkouts to our existing stores and monitoring the situation very closely. We've been pleasantly surprised that it actually increases satisfaction for those who enjoy interacting with our people because it allows shoppers who don't like the checkout experience to have their own private lane!
In addition to the self-check lanes, we also added all new equipment on the front end so it's almost like shopping in a brand new store.
Comments
2 comments
why can't I just checkout and pick up my click and go tomorrow? You won't accept my password which I never had to use before. What's up> Jan kohlsjb@idcnet.com (I;ve given you my e-mail address 7 times today just to try to pay my bill.
How often do you read and act on these comments. I wrote 2 yesterday. All I got was a request for a password, which I do not have
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