Mobile Text Club

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    Eugene Specht

    Ay one time I was getting text messages from Festival. About a year ago I stopped getting text message deals or any messages for that matter. I have Sprint as my carrier and they have been looking into this matter for some time now and it seems that the Festival text site short code has my 920-652-6095 blocked and Sprint cannot unblock the number on the Festival site. Could you please unblock my number. 

    Thank You 

    Eugene Specht

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    Festival Foods

    Thank you for reaching out to us,

     

    We are sorry to hear that you are having a hard time signing up for our Festival Mobile Club. Please see the reasons below that you may not be able to sign up with us. It also suggests reaching out to your carrier to see what they can do to allow you to sign up.

    Reasons guests cannot sign up for Festival Foods Mobile Club:

    • Guest has a pre-paid phone plan with not enough messages available to opt-in
      • Suggestion:
        • Print off physical copies of the sign up that any guest can take home to opt-in at a more convenient time when guest’s mobile plan has more available messages to send
      • Bad cell reception
        • Suggestion:
          • Have guest confirm that they have full bars of service and try texting in when they have better reception if they have low bars
        • Guest fails to reply Y within the 24 hours window
          • Suggestion:
            • Ask guest to text STOP to the short code and text the keyword in again and go through the opt-in flow and confirm that they reply Y within 24 hours
          • Some carriers block short code messaging by default
            • Suggestion:
              • Guest needs to call their carrier for more information as to why they are unable to engage with the short code
            • User Accidently or Inadvertently enabled short code block on Android Device
              • Suggestions:

    Changing Phone Settings #1

    To change the settings in your Android device, these are basic instructions to remove the shortcode block. Device instructions may vary.

    1. Press Menu from the home screen.
    2. Select Settings.
    3. Select More at the top right hand corner of your screen.
    4. Select Application Manager.
    5. Slide the screen to the All section.
    6. Select Messages.
    7. Under the Permissions section, you will find a drop down menu with 3 options for sending premium sms.
    8. Select the desired option; Ask is the default.

     

    Changing Phone Settings #2

    1. From a Home screen, navigate: Apps Apps icon > Settings, Settings icon > Apps
    2. Tap App manager
    3. Tap the Menu icon Menu (upper-right)
    4. Tap Special access
    5. Tap Use Premium text message service
    6. Tap the app then select an option: (Note Apps listed vary and only appear if they've previously been used for premium messaging)
    • Ask
    • Never allow
    • Always allow

    Reasons a guest may have been opted out of the Festival Foods Mobile Club:

    To have a guest re-sign up for the Festival Foods Mobile Club please have them text the word FEST to the phone number 78402. If that doesn’t work, please see the beginning of this document.

    • Guest changes carriers
      • Example: Moves from AT&T to Sprint
    • Guest changes phone numbers
    • Guest cancels their service with a carrier and does not port to a different carrier
    • Certain mobile devices on government plans will not allow short codes
    • Guest changes to a Pay as You Go Phone that does not allow short codes or have enough credit on it to use a short code
    • Guest changes settings to block short codes on their device

    We appreciate you reaching out to us, please let us know if you have any other questions, comments or concerns.

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