What is your return policy?

Festival Foods strives for a quick, easy, and positive return experience. The below policy has been established in the event a purchase must be returned or exchanged:

• Refunds with a valid receipt will be given a refund for the full amount or sale price as indicated on the guest’s receipt.
• Refunds with a valid receipt will be issued back to the original form of payment.
  • If original credit/debit card is not present, refund may be issued in cash.

• A receipt is considered valid if the form of payment and the date of purchase are readable and the date of purchase is within the last 30 days.

• All refunds where purchases were made as EBT or eWIC payments must be refunded on the original card used to make the purchase. If the card is not present, a refund will not be issued.
• All refunds without a receipt will be placed back on to a Festival Foods Gift Card.
• Refunds without a receipt will be given a refund for the current retail price.
• For returns without a receipt, a valid ID may be required and recorded for returns over $50.
• Refunds will be issued for the amount in which the purchase was made after total in-store savings, manufacturer coupons, digital coupons, etc.
• Guests may request a copy of their original receipt within 90 days of the original purchase
  • Receipts may be found by item UPC, card/check number, transaction total or Gas Rewards account number.
  • Requests for receipt copies may take up to 24-48 hours to complete.
• For items purchased through eWIC, only an even exchange for an identical item is permitted.
  • Refunds for items purchased through WIC is not permitted.
• Items not eligible for returns include, but are not limited to; alcoholic beverages, tobacco products, gift cards, lottery, stamps/postal, all trading cards and other services purchased at the Service Desk.
• Purchases made through Instacart are not eligible for refund or exchange. Refunds must be worked out through Instacart directly.
• Festival Foods reserves the right to restrict or refuse returns, refunds, and exchanges.