What is your return policy?

Festival Foods strives for a quick, easy, and positive return experience. The below policy has been established in the event a purchase must be returned or exchanged:

• Refunds with a valid receipt will be given a refund for the full amount or sale price as indicated on the guest’s receipt.
• Refunds with a valid receipt will be issued back to the original form of payment.
• If the original credit/debit card is not present, the refund may be issued in cash.
• A receipt is considered valid if the form of payment and purchase date are readable and the purchase was made within the last 30 days.
• All refunds for purchases made with EBT or eWIC must be returned to the original card. If the card is not present, a refund will not be issued.
• All refunds without a receipt will be placed on a Festival Foods Gift Card and will be based on the current retail price.
• For returns without a receipt, a valid ID may be required and recorded for returns over $50.
• Refunds will reflect the amount paid after in-store savings, manufacturer coupons, digital coupons, and other discounts.
• Guests may request a copy of their original receipt within 90 days. Receipts may be found by item UPC, card/check number, transaction total, or Gas Rewards account number. Requests may take 24–48 hours.
• For items purchased through eWIC, only an even exchange for an identical item is permitted. Refunds for WIC items are not permitted.
• Items not eligible for return include alcoholic beverages, tobacco products, gift cards lottery, stamps/postal products, trading cards, and other services purchased at the Service Desk.
• Purchases made through Instacart are not eligible for refund or exchange through Festival Foods. Refunds must be handled directly through Instacart.
• Festival Foodshttps://www.festfoods.com/ reserves the right to restrict or refuse returns, refunds, and exchanges.